AI & Models
ServiceNow makes Claude the preferred model for AI workflows
ServiceNow has signed a multi-year deal with Anthropic, making Claude the preferred AI model across its workflow products just one week after partnering with OpenAI.
Enterprise workflow software company ServiceNow has entered into a multi-year deal with AI research lab Anthropic. Under the agreement, which was announced on Wednesday, Anthropic’s Claude model family is designated as the preferred AI model across ServiceNow’s AI-driven workflow products. Additionally, Claude is the default model powering the ServiceNow Build Agent, which serves as the company’s AI agent builder product. The partnership also includes giving ServiceNow’s 29,000 employees access to Claude, while the company’s software engineers will receive access to Claude Code, which is Anthropic’s vibe-coding product.
The agreement comes a week after ServiceNow announced a partnership with OpenAI, which is an Anthropic competitor, to give ServiceNow customers access to OpenAI’s models. Rather than choosing a single provider, ServiceNow is intentionally pursuing a multi-model strategy. Amit Zavery, ServiceNow’s president, COO, and CPO, stated that the company does not view these partnerships as competitive or mutually exclusive. According to Zavery, “Enterprise customers want model choice. They want the right model for the right job — keeping governance, security, and auditability consistent on the ServiceNow AI Platform. Each model brings different strengths, and our role is to orchestrate them in ways that deliver the best outcomes for customers.”
This agreement is the latest in a series of enterprise deals for Anthropic. The AI research lab previously announced a partnership with global insurance provider Allianz earlier this year, following partnerships with Accenture, IBM, Deloitte, and Snowflake late last year. The push to integrate these models comes as enterprises have struggled thus far to find a measurable return on AI investment. While venture capitalists recently predicted that this return on investment will change in 2026, it marks the third year in a row they have predicted that. Bill McDermott, chairman and CEO of ServiceNow, stated that the partnership is turning intelligence into action through AI-native workflows for the world’s largest enterprises. McDermott added that the two companies are proving that deeply integrated platforms with an open ecosystem are how the future is built.
Why it matters
ServiceNow’s move to integrate Anthropic alongside OpenAI highlights a deliberate multi-model strategy, prioritizing enterprise flexibility and governance over exclusive vendor lock-in as companies search for measurable AI ROI.